If you are using Windows we suggest that you try running the installer again in a special manner: find the "setup.exe" file in our installer, right click on it, and select "Run as admin.". The most common issue is that the disk permissions and nebulous operating system security features have blocked our installer from writing all of the files we need to write to your machine. Why does your plug-in fail to load in my host?ĩ9% of the time when one of our plug-ins fails to load in a host, it is caused by a problem with installation.
If you have an issue please be sure to unzip the download using Mac OSX's or Windows' built-in unzip tools, NOT 3rd party unzip tools. On rare occasions we have had reports of 3rd-Party Unzip/Unarchive tools corrupting our installers. Why does your installer fail or give error messages? You will find this in your order history in the Galbanum web store. If at a later date you need to re-download your product or re-enter your serial number, you may find both the download link and your serial number in the order details page for the given order.
This email will also contain your personal serial number. Upon completion of the order, you will receive an email receipt that confirms your purchase. When you first purchase the product and go through checkout, you should see the download link on the final page of checkout after your payment has been verified. Where can I find my installer download and serial number?
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